Customer satisfaction is the key to success for ISPs in this fast-paced world. Delivering excellent customer experience along with maintaining operational efficiency is a crucial challenge for ISPs. Maintaining customer relationships across various platforms is critical in the changing world because customers are now accustomed to quick, efficient, and consistent services. Having proven, flexible and scalable CRM software is a must for ISPs.
H8 CRM for ISPs comes with various features like customer acquisition, alerts, admin dashboard, workflow management and much more.
In this blog, we have compiled 6 exciting usefulness of H8 CRM Software that will help you in improving your customer experience and satisfaction.
Let’s dig in!
H8 CRM provides end-to-end process-experience with a single, unified platform. Our modular platform offers an omni-channel CRM, Billing, Online Charging and Payment Engine that powers many of the global brands in the telecom-space. In the times of convergent services and centrality of content and applications, we bring in a system that has a user-friendly GUI with advanced tools for comprehensive support of daily customer-centric operations.
Managing the customer-relationship across a range of service-channels is our forte. H8 CRM software helps businesses in streamlining their growing customer base effectively.
Streamline operations related to scheduling, tracking, and optimizing the performance of field technicians and other personnel. ISPs can use H8 CRM software to efficiently manage their workforce, especially when delivering installation, maintenance, and customer support services.
Monitor and manage network performance, detect issues in real-time, and send timely alerts to both technical teams and customers. It is critical for ensuring that network disruptions are quickly addressed, minimizing downtime, and enhancing customer satisfaction.
Organize, store, and manage various types of documentation that are critical for daily operations. This can include contracts, service agreements, customer data, troubleshooting guides, network schematics, invoices, legal documents, and maintenance logs. A robust document management system helps ISPs maintain compliance, improve productivity, and enhance customer service.
Empower partners/resellers with tools to manage customer accounts, view usage data, handle orders, and more, without needing direct involvement from the ISP. It is crucial for building strong, scalable relationships with partners, offering them the autonomy to manage their own customers, services, and billing.
Allow subscribers to independently manage their services, accounts, and interactions with the ISP. By providing customers with an intuitive, self-service environment, ISPs can reduce operational costs, improve customer satisfaction, and enhance the overall user experience.
Improves the overall customer experience, increases operational efficiency, and strengthens the relationship between the service provider and the customer. Available on both Android and iOS.
Want to have a CRM solution that suits the requirements of your business? Look no further! H8 CRM Solution is here to help you.
H8 CRM is a user-friendly system dedicated to helping ISP/CSP/Telcos build unique and personalized customer relations. It helps you in providing superior services, respond promptly to inquiries, and expand their user base, increase revenue, and stand out from other competitors. It supports various third party integrations including NAS, BRAS, BNG, or vBNG like Mikrotik, Cisco, Paloalto, Huawei, Aruba, Juniper, Ruckus, Net Elastic, TheRouter, etc. as well as various email integration, and SMS integration, OTT, Whatsapp integrations, Payment gateways, IVR, etc.
Want to know more about H8 CRM? Contact us right now by writing us a mail at h8ssrms@height8tech.com or call/WhatsApp us at +91-6358931775.
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